Right of withdrawal
You can cancel your contract declaration within 14 days without giving reasons in writing (eg letter, fax, e-mail) or – if the goods before the deadline – also by returning the goods. The time limit begins after receipt of this notification in writing, but not before receipt of the goods by the recipient (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also does not fulfill our obligations under Article 246 § 2 in conjunction with § 1 para 1 and 2 EGBGB and our obligations under § 312g para 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. The timely dispatch of the revocation or the goods is sufficient to comply with the revocation period. The revocation is to be addressed to:
Consequences of withdrawal
In the event of an effective revocation, the services received by both parties are to be returned and any benefits derived (e.g. interest) surrendered. If you are not able to return or surrender the received services and benefits (e.g. advantages of use) or only partially or in a deteriorated condition, you must compensate us for the value. For the deterioration of the goods and for the use of the goods, you only have to pay compensation if the use or deterioration is due to handling of the goods which goes beyond the examination of the properties and functionality. By “testing the properties and functionality” we mean the testing and trying out of the respective goods, as is possible and usual in a retail shop. Items that can be shipped by parcel post are to be returned at our risk. You have to bear the regular costs of the return shipment if the delivered goods correspond to the ordered goods and if the price of the goods to be returned does not exceed an amount of 40 Euros or, in case of a higher price of the goods, if you have not yet rendered the consideration or a contractually agreed partial payment at the time of the revocation. Otherwise, the return shipment is free of charge for you. Goods that cannot be sent by parcel post will be collected from you. Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the dispatch of your declaration of revocation or the goods, for us with their receipt.
Exclusion of the right of revocation
The right of revocation does not apply to contracts for the delivery of goods that are manufactured according to customer specifications or clearly tailored to personal needs or which are not suitable for return due to their condition or which can spoil quickly or whose expiration date has passed, for the delivery of audio or video recordings or software if the delivered data carriers have been unsealed by you, as well as for the delivery of newspapers, journals and magazines (unless you have made your contractual declaration for the delivery of newspapers, journals and magazines by telephone).
End of the cancellation policy
If possible, please do not send the goods back to us carriage forward but as a stamped parcel. Please avoid damage and contamination of the goods. If possible, please return the goods in the original packaging with all accessories and with all packaging components to us. If you no longer have the original packaging, please provide suitable packaging to avoid transport damage.
The above modalities are not a prerequisite for the effective exercise of the right of withdrawal.